Delete your account or data

JobNerve (Android app “JobNerve”, developer JobNerve) · Last updated 2 October 2026

You can ask for your JobNerve account, or just some of your data, to be deleted at any time. It costs nothing and you don’t need to give a reason.

If you are a crew member or employee

Your login was set up by the company you work for, so there are two ways to have it deleted:

Ask an admin at your company to remove you from the team in JobNerve. That deletes your login straight away.
Or email jobnerve@gmail.com from the email address you sign in with, with the subject “Delete my JobNerve account” and your company’s name. We confirm with you, let your company know, and delete the account within 30 days.

If you own a business account

Export anything you want to keep first (Settings → Your data). After deletion it cannot be recovered.
Email jobnerve@gmail.com from the account owner’s email address with the subject “Close my JobNerve company account”.
We confirm, cancel any subscription, and delete the company and everyone’s logins in it within 60 days of your request. Canceling a subscription on its own does not delete anything.

What is deleted and what is kept

When a crew member’s account is deleted
Deleted	Your login and sign-in details (email, password, PIN, two-step settings), any email account you connected, and the location trail recorded while you were on the clock.
Kept by your employer	Your name and your hours — each shift’s clock-in and clock-out times and the place you clocked in and out — because employers are required to keep payroll records. Also the business records you worked on (jobs, customer notes, photos, estimates and invoices), your time-off and time-change requests, and the history of changes to your hours. None of it can be used to sign in.
When a business account is deleted at the owner’s request
Deleted	Everything in the company: customers, jobs, estimates, invoices, photos, time clock and location records, and every user login, within 60 days of the request.
Kept	Only what the law requires us to keep, such as billing records for tax purposes. Card payments are processed by Stripe, which keeps its own records under its own legal obligations.

Deleting some data without closing the account

Email jobnerve@gmail.com and tell us what you want removed — for example your location history. If it belongs to your employer’s business records we will work it out with them, and we will tell you what was deleted within 30 days. Admins can also delete photos, customers and other records themselves inside the app.

More about what JobNerve collects is in our Privacy Policy.